How to File a Complaint (Grievance)

You can file a complaint if you have concerns about the quality of care or other services you get from Sleeptopia as your provider.

Filing a Grievance with Sleeptopia

If you have a complaint, we encourage you to first call our office to discuss the issue. We will try to resolve any complaint that you might have over the phone. If you request a written response to your phone complaint, we will respond in writing to you.

If we cannot resolve your complaint over the phone, we have a formal procedure to review your complaint. We call this our Sleeptopia’s Member Grievance Process.

You must file your grievance within 60 days of the event that gives rise to the grievance.

You may file a grievance either orally or in writing, by one of the methods listed below.

For more information, please call Member Services.
FAX: (888) 510-0314

Sleeptopia Inc
Attn: Grievance and Appeals
411 S Pattie Wichita, Kansas 67211

We will respond to all written grievances in writing. We will respond to oral grievances orally, unless you specifically request a written response. We will respond to all quality of care grievances in writing, regardless of how the grievance was filed.